Kuala Lumpur, 6 November 2026 — ZALORA has launched ZALORA Members Club, a free programme that rewards customers every time they shop. Available from today to every ZALORA account holder across Malaysia, the Philippines, Indonesia, Singapore and Hong Kong, Members Club lets customers earn points on eligible purchases, use them on future orders and unlock more benefits as they move up three tiers: Blue, Gold and Black. Gold and Black members will get early access to this year’s 11.11 sale.
Felipe Garcia, CEO of ZALORA, said: “ZALORA Members Club rewards the loyalty of our customers with early access to exclusive products and pricing, dedicated customer service and experiences that money can’t buy. We want to reward all our customers who shop with peace of mind that all our products are 100% genuine, plus free exchanges and returns. We are excited to welcome existing and new customers to the Club.”
rewards that grow with membership
There is no fee and nothing to sign up for. Every ZALORA account holder is already a member, and new customers become members when they create an account. Existing customers start in the tier their past 12 months of shopping with ZALORA has earned, and new members start in Blue. From there, members move up to Gold and Black based on what they spend, after returns, over a rolling 12 months. Higher tiers earn points faster and unlock more benefits. 
Points can be redeemed on future orders, covering up to 30% of an order’s value.
Early ACCESS AND POINTS THIS 11.11
Members Club arrives in time for 11.11. Gold members can shop the sale 24 hours before it opens to everyone, and Black members 48 hours before. Every member earns points on eligible orders at their tier rate, on top of exciting 11.11 offers.
“This is only the start,” Garcia added. “We will be releasing more Members Club benefits over time, with more from the brands our customers love and experiences. To every ZALORA customer, existing and new, welcome to the Club.”
a SMOOTH TRANSITION FOR CURRENT ZVIP SUBSCRIBERS
Current ZALORA VIP (ZVIP) subscribers keep their existing benefits until the end of their current subscription cycle. They are automatically enrolled in Members Club at no cost, earning Members Club points alongside their ZVIP benefits in the meantime, with tier progression based on net spend over a rolling 12-month period.
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Full programme terms are available at:
- Malaysia https://www.zalora.com.my/sale/zalora-members-club
- Philippines https://www.zalora.com.ph/sale/zalora-members-club
- Indonesia https://www.zalora.co.id/sale/zalora-members-club
- Singapore https://www.zalora.sg/sale/zalora-members-club
- Hong Kong https://www.zalora.com.hk/sale/zalora-members-club.
About ZALORA Group
ZALORA is Asia’s Leading Online Fashion and Lifestyle Destination. Founded in 2012, the company has a presence in Singapore, Indonesia, Malaysia, the Philippines, and Hong Kong. ZALORA is part of Global Fashion Group, the leading fashion and lifestyle destination in ANZ, LATAM and SEA. ZALORA offers an extensive collection of top international and local brands and products across apparel, shoes, accessories, beauty, and luxury categories for men and women. Offering up to 30-day free returns & exchange, free delivery over a certain spend, multiple payment methods, ZALORA is the online shopping destination with endless fashion and lifestyle possibilities.
About Global Fashion Group
Global Fashion Group (“GFG”) is the leading fashion and lifestyle destination in ANZ, LATAM and SEA. GFG exists to empower its people, customers and partners to express their true selves through fashion. GFG’s three ecommerce platforms – THE ICONIC (Australia and New Zealand), Dafiti (Brazil and Colombia) and ZALORA (Indonesia, Malaysia, Philippines, Singapore and Hong Kong) – offer a curated assortment of international, local and own brands to a diverse market of 700 million consumers. Through a seamless and inspiring customer journey, powered by a blend of data-driven insights and local expertise, GFG’s platforms deliver an exceptional customer experience from discovery to delivery. GFG’s vision is to be the #1 fashion & lifestyle destination in its markets, and is committed to doing this responsibly by being people and planet positive across everything it does. (ISIN: LU2010095458). For more information visit: www.global-fashion-group.com
